Refund Policy
Last updated: August 2026 · Effective: September 1, 2026
Our Commitment: We want you to be satisfied with every session on Tumble Fitness Market. If something goes wrong, we'll make it right. Cancellations made 24+ hours before a session receive a full refund.
Refund Summary
| Scenario | Refund | Timeline | Notes |
|---|---|---|---|
| Cancellation 24+ hours before session | Full refund | 5–7 business days | Applies to all session types |
| Cancellation within 24 hours | 50% refund | 5–7 business days | Or session credit (your choice) |
| No-show (customer) | No refund | N/A | Session is forfeited |
| Coach cancels session | Full refund | 3–5 business days | Or reschedule at no cost |
| Technical failure (platform) | Full refund | 3–5 business days | Verified platform issues only |
| Package — unused sessions | Pro-rata refund | 7–10 business days | Minus completed sessions |
| Trial session | Non-refundable | N/A | Unless coach cancels |
| Subscription (monthly) | Remaining days | 7–10 business days | Cancellation within 7 days of renewal |
How to Request a Refund
To request a refund, follow these steps:
1. Log in to your Tumble Fitness Market account 2. Go to My Bookings or Payments 3. Select the relevant booking 4. Click "Request Refund" and provide a reason 5. Our team will review and respond within 2 business days
Alternatively, email us at refunds@tumblefitness.in with your booking ID and reason.
Refund Processing Times
Refunds are processed to your original payment method:
• UPI: 1–3 business days • Credit/Debit Card: 5–7 business days • Net Banking: 3–5 business days • Wallet: 1–2 business days
Processing times may vary depending on your bank or payment provider. We initiate refunds promptly on our end.
Non-Refundable Items
The following are not eligible for refunds:
• Trial sessions (unless the coach cancels) • Sessions marked as completed by both parties • Packages where more than 80% of sessions have been used • Promotional or discounted sessions (unless stated otherwise) • Subscription fees after the 7-day cancellation window
Disputes
If you believe a refund was incorrectly denied, you may raise a dispute:
1. Contact support@tumblefitness.in within 14 days of the decision 2. Provide evidence supporting your claim (screenshots, messages, etc.) 3. Our disputes team will review within 5 business days 4. If unresolved, you may escalate to our senior team
We aim to resolve all disputes fairly and transparently.
Coach Earnings & Chargebacks
When a refund is issued for a session, the corresponding amount is deducted from the coach's pending earnings. Coaches are notified of all refund decisions.
If a customer initiates a chargeback through their bank without first contacting us, we reserve the right to suspend the customer's account pending investigation.