Privacy Policy

We collect information you provide directly to us, such as when you create an account, complete your profile, make a booking, or contact us for support.

Personal Information: Name, email address, phone number, date of birth, gender, city and address.

Fitness Information: Fitness goals, health conditions, fitness level, training preferences and progress data you choose to share.

Payment Information: Payment method details processed securely through our payment gateway. We do not store raw card numbers.

Usage Data: Information about how you use our platform, including pages visited, searches performed, bookings made and features used.

Device Information: IP address, browser type, device type and operating system.

We use the information we collect to:

• Provide, maintain and improve our marketplace services • Match you with suitable coaches based on your goals and preferences • Process bookings and payments • Send booking confirmations, reminders and receipts • Communicate with you about your account and our services • Personalise your experience on the platform • Analyse usage patterns to improve our services • Comply with legal obligations • Prevent fraud and ensure platform safety

We share your information only in the following circumstances:

With Coaches: When you book a session, we share your name, contact details and relevant fitness information with your coach to facilitate the service.

With Service Providers: We work with trusted third-party providers for payment processing, email delivery, analytics and cloud hosting. These providers are contractually bound to protect your data.

For Legal Compliance: We may disclose information when required by law, court order or to protect the rights and safety of our users.

Business Transfers: In the event of a merger or acquisition, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

We implement industry-standard security measures to protect your personal information:

• HTTPS encryption for all data transmission • Secure storage with access controls • Regular security audits and vulnerability assessments • Payment data handled by PCI-DSS compliant processors • Employee access limited to what is necessary for their role

While we take reasonable precautions, no system is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.

You have the following rights regarding your personal data:

Access: Request a copy of the personal information we hold about you.

Correction: Request correction of inaccurate or incomplete information.

Deletion: Request deletion of your personal information, subject to legal retention requirements.

Portability: Request your data in a structured, machine-readable format.

Opt-out: Unsubscribe from marketing communications at any time.

To exercise these rights, contact us at privacy@tumblefitness.in.

We use cookies and similar tracking technologies to:

• Keep you logged in to your account • Remember your preferences • Analyse platform usage and performance • Deliver relevant content

You can control cookie settings through your browser. Disabling certain cookies may affect platform functionality.

Our platform is not directed to children under 13. For our Kids Fitness programs, accounts are created and managed by parents or guardians. We collect only the minimum information necessary to provide the service and do not use children's data for marketing purposes.

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our platform. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

For privacy-related questions or to exercise your rights, contact us at:

Email: privacy@tumblefitness.in Address: Tumble Fitness Market, Hennur Road, Bengaluru, Karnataka 560043 Phone: +91 98765 43210