Disputes & Refunds
Manage customer disputes and process refund requests
Last updated: just now
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Open Disputes
23
+4 today
💰
Pending Refunds
₹18,400
8 requests
✅
Resolved This Week
41
+12%
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Avg Resolution Time
18h
-3h vs last week
| Dispute ID | Customer | Coach | Service | Amount | Reason | Priority | Status | Actions |
|---|---|---|---|---|---|---|---|---|
| DSP-2241 | Priya Sharma | Rahul Mehta | Online Coaching | ₹2,400 | Coach did not show up for session | high | open | |
| DSP-2240 | Arjun Nair | Sneha Patel | Home Training | ₹800 | Session quality was poor, exercises were wrong | medium | under review | |
| DSP-2239 | Kavya Reddy | Vikram Singh | Nutrition Plan | ₹3,500 | Plan not customised as promised | high | escalated | |
| DSP-2238 | Rohan Gupta | Ananya Krishnan | Yoga Session | ₹600 | Duplicate charge on payment | low | resolved | |
| DSP-2237 | Meera Iyer | Karthik Rajan | Kids Fitness | ₹999 | Coach cancelled last minute without notice | medium | refunded | |
| DSP-2236 | Santhosh Kumar | Divya Menon | Strength Training | ₹1,200 | Injury during session, coach was negligent | high | escalated | |
| DSP-2235 | Lakshmi Nair | Arun Pillai | Zumba | ₹500 | Session was shorter than booked duration | low | resolved |